PHONE CALL MANAGEMENT
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PHONE CALL MANAGEMENT

Collection representatives can place calls to customer from within the Anytime Collect Call Manager, which are then recorded, transcribed and stored in the system. If a customer calls the accounts receivable agent, the Anytime Collect Call Manager prompts the customer with options to check their balance, review open invoices, check on recent payments, or to speak with a credit representative. The inbound call is also recorded, transcribed and stored. Every action a collection representative takes or customer takes during a phone call is captured in Anytime Collect giving complete visibility into accounts receivable within the organization.

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