Online Chat is an integrated chat function that allows your customers to send messages that your collections team can receive in real time. If a customer has a question about an invoice they received, the customer can send a message to your collections team, where they can also view the customer’s name, ID, current amount due and total days late in the same window. The Online Chat function for credit and collections management software enhances customer service because their needs are being met immediately. Further, the support team is able to pull up information on the customer quickly to minimize disputes.
LiveChat is available for customers to use to engage in online chat conversations with their accounts receivable credit and collection contacts who are logged into the Anytime Collect customer portal. To create a LiveChat account, click here.
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Automating an accounts receivable system will help to improve your accounts receivable Key Performance Indicators (KPI’s) and increase cash flow. Automation relieves your collectors of time consuming, tedious clerical tasks, which allows them to focus on more important matters such as increased contact with past due accounts. There may be some cost saving from reducing […]
No I’m not kidding. You can and should use accounts receivable as an extension of your customer service. Any part of your business that has customer contact should be viewed as part of your customer service team. Don’t view accounts receivable in a vacuum; as information that should be not be shared because it may […]
WHAT WE DO
Anytime Collect is a leading CLOUD-BASED accounts receivable software. Made specifically for businesses selling on credit terms, Anytime Collect AUTOMATES invoice dispute management, cash forecasting, customer communications, invoice presentment, online bill pay and credit management. The entire collections process becomes QUICKER AND EASIER.