Don’t miss the #1 event for modern accounts receivable operations! Not only will you get to hear from your peers’ best practices, but you can earn CPE credit too.

Modern Receivables: Driving Performance through Customer Engagement

What’s the future of credit and collections processes in business? We think it’s going to be cool. We think the future is one that:

Makes customer engagement strategic to cash flow and profits

Measures customer engagement for data-driven improvement

Implements customer-centric processes

Use automation and analytics to trigger proactive customer engagement

We call it Modern Receivables. Join us at Innovate ’19 learn and contribute to the future of Modern Receivables. What you learn at the conference will take your collections process to the next level and earn you CPE credit too. Oh and there will also be some cool new products to see, some friends to make, and entertainment to enjoy! Sign up now!


Monday Oct 7th - Welcome Reception 6-9 PM

While we are here to learn and improve, who says we can’t have a little fun along the way? Come raise a toast and let down your hair at our welcome reception set against the Cuyahoga River in Downtown Cleveland, OH.

Join us as we kick off Innovate 19 for some fun in the flats at Big Bang Dueling Piano Bar! Network with your peers and enjoy live music by request from dueling piano entertainers.

Tuesday Oct 8th - Agenda | The Cleveland Metropolitan Conference Center
8:00 AM 4:00 PM Registration Continental breakfast immediately following.
8:00 AM 9:30 AM Breakfast They say it’s the most important meal of the day.
8:20 AM 9:10 AM Anytime Collect User Group An open forum to share thoughts and suggestions for improving Anytime Collect. The Anytime Collect team will share their roadmap with you for the upcoming 2020 year and sit down with users to find out what is most important to you when using the software.
9:30 AM 10:20 AM Opening Keynote: The Recovering CPA John Garrett, a nationally recognized speaker, is proof that accounting and everyday corporate American can be funny. Really funny. Many people tend to look at accountants and controllers like they look at apples: they’re all the same. John’s mission is to shatter this stereotype and encourage you and your team to gain the confidence to be a green apple in the bin of “boring” red apples.
10:40 AM 11:30 AM Sales Collaboration The sale isn’t complete until the cash has been collected! Learn how sales and accounts receivable teams are collaborating to improve on-time collections and customer satisfaction.
11:30 PM 12:30 PM Lunch Lunch will be provided directly outside of session rooms.
12:50 PM 1:40 PM Making Collections Customer-centric How easy do you make it for customer to pay you? Can customers pay their way? We’ll explore how the answer to those questions impact your performance.
2:00 PM 2:50 PM What works? What doesn’t? How do you optimize your data process? Learn how to experiment with customer engagement.  See what’s possible when you measure and compare customer engagement data with your KPIs.
2:50 PM 3:20 PM Afternoon Snack Break Enjoy soft pretzels in the sponsor hall
3:20 PM 4:10 PM Eliminating Fire Drills Being proactive rather than reactive is one of the best ways avoid fire drills, team stress, and late payments.  Discover what data and automation can help you proactively manage your operations.



This year’s we will kick off Innovate with some fun in the exciting new Flats East Bank in downtown Cleveland, Ohio.  We will have apps, drinks and non-stop live musical fun by request from dueling piano entertainers .

Dueling Piano Bar
1163 Front Ave.
Cleveland, OH


Innovate ’19 will take place at the Cleveland Metropolitan Conference Center located in downtown Cleveland, OH. Transportation from the Aloft to the conference center will be provided the morning of the conference.

Cleveland Metropolitan
Conference Center
1375 East 9th Street
Floor 2 – Cleveland, OH


We encourage attendees to book hotel at the Aloft Downtown Cleveland located in the Flats East Bank. Aloft is within walking distance to the welcome reception and transportation will be provided to the conference the morning of the event .

1111 West 10th Street
Cleveland, OH


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