Curious where your collections stack up? Last month we presented our Collections Benchmark Report where we analyzed dozens of receivables metrics and aging across a wide number of companies and industries using Lockstep Collect.
Our research shows that the most significant improvement among companies utilizing automation occurs when companies balance automation of mundane communications task with the right amount of personalized touches, customer self-service through online portals and removing barriers to payment.
We are back at it again with an even larger set of metrics to analyze.
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