Customer and vendor satisfaction is more important than ever to your business in the new normal. To satisfy your customer and vendors you have to understand what they need. Their needs have changed, but
2021-01-05T09:21:46-05:00By Lindsey O'Brien|Self-Service|Comments Off on How to Increase Customer & Vendor Satisfaction Using Your Accounts Receivable Team
Is your AR team struggling to keep up in the new normal? Are they constantly answering or returning customer calls to take payment information, answer payment application questions, take requests for copies of documents,
You and your customers will benefit from the power of self-service AR. Self-service is a natural extension of automating office processes. It helps automate both sides of a transaction with your company. It closes
Vendors are key business partners. Maintaining good vendor relationships at all levels is essential to servicing your customers and controlling costs. One way to maintain good vendor relationships is to make your company easy
Customers want the convenience and flexibility to work remotely, and choose when they work on their account with your company. Self-service AR gives them what they want. A self-serve customer portal gives your customers
AR automation is not a one-size fits all solution. Automation works best when it is customized to fit your business model, marketplace and procedures. It is important to customize the rules engine used in
Automation of credit and collections is more important than ever in the new normal. AR teams are challenged by staffing issues and increases in delinquencies. The need for cash flow and working capital to
Automating credit rules is just as important as automating collection rules. It will save time that can be spent contacting customers, and improve the credit quality of your accounts receivable. Credit quality has a
Automation of the credit and collections process is driven by the rules you set to program the automated activities. The rules should be based on experience with your customer base and proven, effective best
It’s important to measure the effectiveness of your collections process to identify areas that need improvement. If you have a manual collections process, you need to compare the effectiveness of your manual collections with
Using data management best practices helps to ensure that your customer master data is clean and current. Valid and up-to-date master data increases productivity and cash flow by reducing errors, disputes, unauthorized deductions and chargebacks.
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