Online Chat is an integrated chat function that allows your customers to send messages that your collections team can receive in real time. If a customer has a question about an invoice they received, the customer can send a message to your collections team, where they can also view the customer’s name, ID, current amount due and total days late in the same window. The Online Chat function for credit and collections management software enhances customer service because their needs are being met immediately. Further, the support team is able to pull up information on the customer quickly to minimize disputes.
LiveChat is available for customers to use to engage in online chat conversations with their accounts receivable credit and collection contacts who are logged into the Anytime Collect customer portal. To create a LiveChat account, click here.
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Firms lose thousands of dollars every year to the overhead costs of managing accounts receivable, for hours of work that they are never paid for, and on invoices they were never able to collect in full. Whether you’re a large firm with offices all over the world or a small practice of only one or […]
Especially if you have a smaller team, or just one person, managing in-house debt collection, it can feel like you’re playing a constant game of catch-up. You’re reaching out to hundreds of customers a day and keeping track of how much each owes, often to still have invoices go beyond terms or sending the invoices […]
WHAT WE DO
Anytime Collect is a leading CLOUD-BASED accounts receivable software. Made specifically for businesses selling on credit terms, Anytime Collect AUTOMATES invoice dispute management, cash forecasting, customer communications, invoice presentment, online bill pay and credit management. The entire collections process becomes QUICKER AND EASIER.