“Our DSOs are down and we have beaten our collections targets for two quarters in a row. I attribute that to ramping up on Lockstep Collect and it’s automation.”
See how accounting departments are succeeding with Lockstep Collect.
Example Debt Collection Call Scripts for Accounts Receivable
Want more helpful resources like this? Download the Collector's Toolkit to gain access to our collection letter templates, aging report template, collection call scripts and much more. Download the Toolkit Initial Collection
TIPS AND TRICKS FOR INCREASING COLLECTION CALL SUCCESS
INTRODUCTION The best way to ensure you collect on unpaid accounts is reaching out to customers personally and talking with them on the phone. It is much harder for a customer to ignore an email
WHAT IS ACCOUNTS RECEIVABLE IVR AND HOW DOES IT WORK
When using phone call automation for accounts receivable, the most popular option to do this is using interactive voice response or IVR. Even if you have never used IVR before, you likely have encountered
WHY YOU SHOULD BE RECORDING YOUR COLLECTION CALLS
The greatest feature of using phone call management is having the ability to record collection calls. Possessing a recording of your phone conversations has a wealth of benefits for the accounts receivable department, such
WHAT IS ACCOUNTS RECEIVABLE PHONE CALL MANAGEMENT?
The best way to ensure you collect on unpaid accounts is reaching out to customers personally and talking with them on the phone. It is much harder for a customer to ignore an email
HOW TO CREATE AN ACCOUNTS RECEIVABLE LEDGER SPREADSHEET IN EXCEL
Excel can sometimes be one of the most confusing applications to use. One small mistake can result in the dreaded “#VALUE!” popping up, and then wasted time trying to figure out what mistake you could
TOOLS NEEDED TO PERFECT THE ACCOUNTS RECEIVABLE PROCESS
Of credit professionals that are surveyed about what they wish they had to make their job better, you would be surprised at the responses. Most of these responses weren’t “a higher salary” or “bonuses”,
SAVING TIME WITH AUTOMATED EMAIL
As an accounts receivable professional, a good majority of your time is probably consumed by sending email. And if it isn’t, that’s probably because you have too many other things to do than sit
THE BENEFITS OF USING BILLING SOFTWARE FOR ACCOUNTS RECEIVABLE
There becomes a point as a business starts to grow that the accounts receivable department may feel like they just can’t keep up anymore. You may be considering adding another employee to the department or
HOW TO SHORTEN PAYMENT TIMES WITH AUTOMATED ACCOUNTS RECEIVABLE EMAILS
INTRODUCTION Email has become one of the most prominent forms of communications between businesses. It’s instant and allows for work to get done much more quickly. Despite this being our number one form of communication,
HOW TO MAKE AN INVOICE
When you make an invoice, formatting is extremely important. The easier it is for a customer to read the invoice, the more likely you will get paid. Things like the due date, amount due, order
HOW TO BUILD AND IMPROVE A COLLECTION STRATEGY
INTRODUCTION As with many areas of a business, the accounts receivable department needs structure and processes in order to continue to grow and do their job efficiently. One way to streamline processes and standardize
12 REASONS YOU NEED DEBT COLLECTION SOFTWARE
Accounts receivable may be one of the most important areas of your business. Without a successful debt collection system, you are unable to pay for everything you need to stay in business such as
Understanding DSO
Days Sales Outstanding (DSO) is a widely used method to help evaluate how effective a company is at collecting receivables. This metric is used to measure the average number of days it takes a
