Especially if you have a smaller team, or just one person, managing in-house debt collection, it can feel like you’re playing a constant game of catch-up. You’re reaching out to hundreds of customers a day and keeping track of how much each owes, often to still have invoices go beyond terms or sending the invoices
We have heard some bad payment excuses over the years, ranging from slightly believable to downright ridiculous. This blog post will be focused on the slightly more believable excuse: We never received your invoice. Although this excuse is perfectly possible, when you get it over and over again from the same customer, you shtick starts
We’re not sure where the rivalry among the sales and accounts receivable department cropped up, but we are sure of one thing: it has got to stop. Truly, this rivalry is not helping anyone and is most likely hindering the business. Yes, sales can impact accounts receivable and vice versa, but it will only impact
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